business card software, label maker, greeting card creator, flyer, letterhead, address labels, envelopes, name badge program Print address label, cards and more.
Get data from MS Excel, MS Access and print on your labels!
Lost License code or need to re-download?
Re-send License code and download link:
If you want your license code or download link to be resent
please go here: Resend License info


Forums & discussions
Post your question in the forum, it will be answered by us (belltech support) or another user of our software.
Take Video Tutorials for our products to find out most of your answers. It is a step by step guide to show you how you can do most of work. Just click and watch the video!


Belltech Support Centre: Frequently Asked Questions


Order-Related Questions License Key & Other Questions
Business Card Designer Pro Questions Small Business Publisher Questions Label Maker Questions Database Related - Business Publisher & Label Maker Questions Greeting Card Designer Questions
CaptureXT Screen Capture
Please refer to
CaptureXT help pages.

Order-Related Questions
Q. What payment options are available?
A. The most convenient ways to order our product is to order online using your credit card. Go to our order page and order rightaway using your credit card. To order by phone,please call toll-free 1-877-734-7638(USA & Canada) or +1 952-646-5178 (International). You must mention the product name and Product ID while placing the order. Go to order page for more.
You can also send us a Personal or Company Checks, Money Orders for your purchase. To do that please send your Checks/Money Orders to this address with details:
  Belltech Systems
  4580 Klahanie Dr. SE # 245
  Issaquah
  WA-98029, USA

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Q. What currencies do you accept?

A. You can buy most products in the following currencies:
US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars or Swiss Francs.

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Q. How can I place an order?

A. Go to our order page, click on the order now button corresponding to the product you wish to purchase. Fill out all personal information fields in the order form. Please make sure that e-mail address you type is correct, because all important information regarding your order, your receipt, and your license code will be sent to this e-mail address.

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Q. What will happen after I place my order?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from belltechsystems.com.

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Q. When will I receive my product?

A. After your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases.

If you have ordered a CD-ROM in your purchase:
If you have ordered a CD-ROM in your purchase, please expect to receive it within 2 weeks. But you still can convert your software to full version using the license code you will receive in your email.

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Q. How do I get any special discounts?

A. We offer multiple license purchase discounts all the time. You can see the details in the order page. In addition to that, we offer discounts time to time. If a discount is offered at any time, we put that information in our website.

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Q. How can I place a purchase order?

A. If you are buying for a Govt. organization, School/College or any big organization and would prefer ordering with a Purchase Order, please obtain the Purchase Order form here(PO form) , print and fill it out and send to this address with your Purchase Order.

Belltech Systems
4580 Klahanie Dr. SE # 223
Issaquah
WA-98029, USA

Please contact us for any questions.


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Q. How will the charge appear on my credit card /debit card statement?

A. We process all orders via Regsoft Inc or ShareIt!. Your credit statement will show a charge from "Regsoft Inc" or "ShareIt!".

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Q. Can I get the product on a CD-ROM?

A. Absolutely! Products in a CD-ROM is optional for some extra charge. You can select "Yes" to CD-ROM option in the order form, and we will send the CD within a few day's time. You still can convert your downloaded copy to full version using the license code.
If you have NOT opted for CD-Delivery option, you will NOT receive any boxed product for the purchase. In that case it will be a download-only purchase.

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Q. When will I receive my CD-ROM on Demand?

A. If you have opted for CD-Delivery, we will send the CD within a week's time, so please expect to receive it within 2 weeks.

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Q. What will I receive if the product is delivered by e-mail?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. This email will contain detail instructions on how to convert your product to a full version.

You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from belltechsystems.com.


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Q. How secure is my online order?

A. Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that your online order is totally safe. Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted(means jumbled-up using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.

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Q. Will my personal data be shared with any third parties?

A. Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent. Please read our privacy policy!

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Registration/license Key Questions
Q. I lost my license key. Can you help?
A. Sure!! Please go to License code request page to submit your request. You must enter the email address you used while buying the product, and select which product you purchased. We will verify your information with our records and resend the license key to you.

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Q. My license code does not work. What should I do?

A. For Business Card Designer Pro
If you have purchased before March 10, 2005 then you have purchased Business Card Designer Pro version 1.3 or earlier. In that case you should download version 1.3 from here (v1.3).

Our current version is 4.7 and license code for version 1.3 will not work for version 4.7. Upgrade from v1.3 to the latest version is not free. You need to purchase a license to use the latest version.

What's new in version 4.7?
----------------------------------------
1. Create 2 sided cards.
2. Add partial transparency to your logo or any design elements.
3. More professional templates.
4. Resize card at any time.
5. Supports more paper stocks like DECAdry, Sigel, Herma, Formtec etc.
6. Support for Imperial and Metric units.
7. Add your own paper stock with margins, gaps etc.
8. Maintain aspect ratio of images.
9. More shapes for your design.
10. Save as high resolution images or PDF file for printing outside.

Download the trial version 4.7 from: http://www.belltechsystems.com/software/bcpro.exe.

Other license code notes:
While entering your license code, please check the following:
1. Make sure that you are not treating tracking id or order id as the license code. 2. Enter the license code exactly as it appears. It is advisable to copy and paste from your email.

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Q. I have a system crash or purchased a new computer? How do I reinstall/register?

A. If you have a systems crash or purchased a new computer, you can reinstall it and apply the same license code given to you. If you have already saved a copy of the setup file, just install it from there or go to our products page and download it. After the installion apply the license code. If you have lost your license code, please go to License code request page to submit your request. You must enter the email address you used while buying the product, and select which product you purchased. We will verify your information with our records and resend the license key to you.

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Q. How do I get a copy of my license information?

A. Please go to License code request page to submit your request. You must enter the email address you used while buying the product, and select which product you purchased. We will verify your information with our records and resend the license key to you.

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Q. Corrupted download: After download is complete, it says corrupted download, What should I do now?

A. This is most probably due to poor internet connection. What may have happened is, during the download process the internet got disconnected. So you will need to re-download. Sometimes, even after re-download the file says corrupted. This is due to browser caching.
This is how to fix this:
1. Delete the corrupted file (bcpro.exe or gcard.exe etc.) that you downloded.
2. Or, save with a new file name like bcpro-New.exe or gcard-New.exe etc. as shown in illustration.

3. After download is complete, go to where you saved the file, then double-click on it to start the installation.

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Business Card Designer Pro
Q. How do I add/remove back side of my card?
A. If you are coming from version 1.3, do the following:
1. Open the card in Version 2.0.
2. Go to menu: Edit ->Add backside of Card.
3. Click on Back button on the left side to design the back side.
4. While printing select the side to print
(See illustrations below.)


To remove back side go to menu: Edit ->Remove backside of Card.

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Q. Can I save my card as PDF file or Image file?

A. Yes, you can save your card as a PDF file or Image (jpg, bmp, png, gif, tif).
Go to menu: File ->Save as image or export as pdf. You must also click the "Change..." button to confirm your print layout - like Avery 8371, Sigel etc.

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Q. I see a slight misalignment while printing. What are the other ways to print?

A. There are 2 ways to print your cards.

1. Print them in your printer
While printing yourself, you have 2 options:
a. Print from the application
Go to menu: File ->Print, then choose the first option, select your card stock and finish printing. If you have any alignment issue, you can try the option below.

b. Export your printing as PDF or Image file and print from it
This option is available for version 4.5 and above. You can download it from here. You can export multiple cards as a pdf file and then you can print it. If your printing has slight misalignment, we suggest you export your cards with the layout as a PDF (Adobe acrobat pdf) file, and then print the pdf file without any issues.

2. Print them outside in a professional printshop
Please refer to: this.

What else can i do?
If everything is printing slightly higher (e.g. 0.063 inch higher) then you can create a new print layout, this way-
1. Select a print layout
2. Click 'Add'
3. Make top margin = 0.75 – 0.063 = 0.69 inch.
4. Then use the new layout you created

See illustration image.

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Q. How do I print back side of my card?

A.
1. If your printer supports 2-sided (duplex) printing, then in print option dialog, select "Both Sides" option and print.

2. If your printer does not support 2-sided (duplex) printing, then first you can print front-side and then turn the print-sheet over and print the back side.

(see illustration below for reference.)


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Q. Why do the shadows not show up even if I choose 'show shadow' on the properties window?

A. If shadow doesn't appear, your shadow option maybe turned off totally. Go to menu Tools->Options and choose shadow length to small/medium/large. You can also choose shadow color there.

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Q. Can I create a vertically aligned card or a custome size business card?

A. Yes, surely. Click "new" tool button, and select blank document and vertical orientation or select other and enter you card size. You can also select a vertical template from the new card window for standard size vertical cards.

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Q. I choose a background color, but doesn’t show up. Why?

A. If you don't see the background color you chose, it may be because of the presence of a background image. You need to remove the background image.

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Q. I saved my design as a template, but does not show up in the "New Card Template" window. What's wrong?

A. You need to save your template in "[application folder]\templates" folder. If you have installed the software in "C:\Program Files\Belltech Business Card Designer Pro", you need to save your newly created templates in "C:\Program Files\Belltech Business Cards Designer Pro\Templates".

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Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?

A. Double click on the element to get properties window. You can change color, size, tilt angle etc. there.

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Q. How can I send my design to someone by email who does not have this software?

A. Use the 'Save As Image' command from the File menu to save your design as an image file. Then send it via email and the receipent can see it using any image viewer application, such as, Microsoft Photo Editor, PictureIt, Adobe photoshop etc.

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Q. How do I use new font with the application?

A. Belltech Business Card Designer pro and all our software pulls out all the fonts installed in your computer.
If your desired font is not installed in your computer, you can install it easily.
Please see Microsoft site at http://www.microsoft.com/typography/ttfinst/ttfinst.htm for more on how to install new fonts.
Please note that true type fonts work best with our product and some open type may not work satisfactorily.

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Q. I cannot move or resize some elements in my design. Why?

A. Maybe that you have locked the elements. You need to unlock them to move or resize. Select the elements and click on the unlock button on the toolbar.

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Q. I have some elements that are outside the design area. Will they show up on my printed card?

A. No. You have to bring all elements in the design area to show-up in print.

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Q. What graphic file formats are supported by Belltech Business Designer Pro?

A. JPG, BMP, GIF, WMF, PNG and TIF formats are supported. Additionally, if you can copy any image to the clipboard, you can paste into your design. However, you can save your design as an image in bmp, jpg, gif and png format.

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Q. How do I use an image file that is in an unsupported format?

A. Convert the file to BMP format or to any supported format and use it.

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Q. What type of paper do I buy to print business cards?

A. You can purchase sheets of business cards in office supply stores. Most office stores, such as, Office Depot, OfficeMax sell business card parers. We recomend Avery papers, and HP printer for best results.

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Q. 'Save as Image' does not save the background image. How do I do it?

A. Please get the latest version 1.3 from http://www.belltechsystems.com/software/bcpro.exe and re-install the application. Then design your card and then go to file menu: File->Save As Image.

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Q. I would like to save my card as a high resolution image or pdf and then get it printed from a printshop. How can I do this?

A. Design your card and then go to file menu: File->Save As Image or Export as pdf
Follow steps to export. You can choose upto 600 dpi option for the highest quality print.
After that you just take the file (pdf, jpg, png or bmp) to your printshop.

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Q. After entering text or in print i see dots appearing, not the whole text. How can I fix this?

A. This fix is for all our products. To fix this issue, just increase the size of the text box. The current size of the text box is not able to fit the text you typed. Sometimes you will see that in design it looks fine, but in print the dots come. For this also, the fix is to increase the size of the text box a little bit, as shown.

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Q. How can i add ©, ®, TM, bulletted item list or other symbols?

A. Click on "Add Symbol" button below the text entry box, as shown.

You can also use circle, square or diamond elements to create any type of bullet list.
See the examples shown.
To see how these bullets are done, download this bulletSample.bcf file and open in Business Card Designer pro.

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Q. How do I change the size of a photo or text or any element?

A. You can easily resize text or photo or any element (box, line, circle etc.). To resize, first click on the element. Then you will see dotted resize handles around it. Just hold these and drag to resize.
See the examples shown.

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Small Business Publisher
Q. How do I use my letterhead with Microsoft Word document?
A. 1.Save your designed letterhead as an image file.
2.Open MS Word(*.doc)
3.In Word Doc, go to menu: Format->Background->Printed Watermark
4.Select a the letterhead image that you saved in step 1.
5.Choose scale 100% and uncheck Washout option. Click OK. You are done.

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Q. How do I print a list of name badges on the same page?

A.
Senario-1: You want to print multiple badges with different names.
Solution:
1. You must first have the list of names in a text file or Excel sheet or in a database file.
2. Then you need to connect your datafile as shown here - data connection

If you don't know how to create the txt/csv/xls file, check out these samples:
a. data in plain text file - sample-name-address.txt
b. data in Excel sheet - sample-name-address.xls
c data in csv file - sample-name-address.csv

Senario-2: You want to print multiple badges with same names.
Solution:
Just design one badge and then go to File->print menu and select how many you want to print.


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Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?

A. Double click on the element to get properties window. You can change color, size, tilt angle etc. there.

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Q. How can I send my design to a printshop for professional printing?

A. Use the 'Save As Image' command from the File menu to save your design as an image file. Then take the image to your printshop for professional printing.

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Q. How do I use new font with the application?


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Q. How do I use an image file that is in an unsupported format?

A. Convert the file to BMP format or to any supported format and use it.

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Label Maker Pro (previously Label Maker With Data Merge)
Q. What types of data files are supported?
A. Microsoft Excel, Microsoft Access, CSV, txt or any any tab delimted files are supported.

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Q. How do I connect to my data files?

A. Click on the "Set Database" button on the left side as shown below.
You can also click on menu: File-->Database Settings to set up your data files.
Then go to menu: Insert-->Text From Database to insert a text.


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Q. I want to print address labels from my Excel files. Do I need to know SQL?

A.
For most cases SQL knowledge is not required.
Steps to use excel data source:
1. Click on menu: File->Database settings. A Datasource Window appears.
2. Select excel option and browse to your excel file.
3. Now you will see a dropdown with all the excel sheets in the excel file.(an excel file may have one or many sheets)
4. Select the execl sheet you want from the dropdown.
5. Click ok.

At this point you have connected to your excel sheet with your work.
Now go to menu: insert->text from database, and insert an element to your design work. Then go to righthand side's properties area and see a drop down with all the columns in your selected excel sheet. Choose one column and you are done.
Then take a printpreview from file menu.

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Q. How do I print only one label at a specified location on my sheet?

A. Suppose you have a sheet of 10x3 (30 TOTAL) labels and you want to print one label in position 8th row and 2nd column.
Then you choose this option in print window:
No. of rows=8
No. of cols=2
Start printing from row=8, col=2.
See illustrated image. The postion marked yellow will only be printed.

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Q. How do I convert my date to format like January 5, 2005 or 01/05/2005 etc.?

A. MS Excel return the value as YYYY/MM/DD HH:MM:SS. You need to convert using SQL like this:

SELECT * Format(CStr(MyDate),'mmmm dd, yyyy') as DateNew FROM [Sheet1$]
[This will convert the date to this format: January 5, 2005]

SELECT Format(CStr(MyDate),'mm/dd/yyyy') as DateNew FROM [Sheet1$]

[This will convert the date to this format: 01/05/2005]
You can use many other format strings like Format(CStr(MyDate),'m/d/yy'), Format(CStr(MyDate),'m-d-yy'),Format(CStr(MyDate),'mm-dd-yyyy') etc. Put the SQL statement in the text box as show below:

Q. How do I join 2 fields into one. Like FirstName, LastName into one single line, or Addrs1, addrs2 into one field?

A. First connect to your datafile as mentioned here. Then follow these steps.

Step 1:

Select the 2 fileds(example FirstName, LastName) you want to join by holding "Ctrl" Key and clicking on them.

Step 2:
Then click on the tool button as shown, or select from menu: Tools->Merge selected DB-Texts Select


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Database Related - Business Publisher & Label Maker Questions
Q. How can I pull data from 2 or more sheets from a single Excel file?
A. You can pull data from 2 or more sheets from an excel file. You will need to use SQL statement in data source window. Here is a sample SQL for this sample.xls file:

SELECT [SheetName$].Name, [SheetAddress$].Address FROM [SheetName$] , [SheetAddress$] where [SheetName$].ID=[SheetAddress$].ID


Go to top Q. How do I connect to my data files, Access or Excel sheet?
A. Steps 1:
Click on menu: File-->Database Settings to set up your data files.

Steps 2:
Then go to menu: Insert-->Text From Database to insert a text as shown.

Steps 3:
Then click on the text. You will see "<<TextFromDB>>" .

After that you will see a dropdown in the properties area. In the dropdown you will see all the columns that your Access Table or Excel Sheet has. Select the column(e.g. Name) to show in this text element.

Steps 4:
Repeat step 2 and 3 to select other columns (e.g, Address, City etc.)

Steps 5:
Go to menu File->Print Preview to see a preview as shown. If things look fine, print your labels.

Greeting Card Designer
Q. I cannot move or resize some elements in my design. Why?
A. Maybe that you have locked the elements. You need to unlock them to move or resize. Select the elements and click on the unlock button on the toolbar.

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Q. I have some elements that are outside the design area. Will they show up on my printed card?

A. No. You have to bring all elements in the design area to show-up in print.

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Q. Why do the shadows not show up even if I choose 'show shadow' on the properties window?

A. If shadow doesn't appear, your shadow option maybe turned off totally. Go to menu Tools->Options and choose shadow length to small/medium/large. You can also choose shadow color there.

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Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?

A. Double click on the element to get properties window. You can change color, size, tilt angle etc. there.

Go to top

Q. How do I use new font with the application?

A. Belltech Business Card Designer pro and all our software pulls out all the fonts installed in your computer.
If your desired font is not installed in your computer, you can install it easily.
Please see Microsoft site at http://www.microsoft.com/typography/ttfinst/ttfinst.htm for more on how to install new fonts.
Please note that true type fonts work best with our product and some open type may not work satisfactorily.

Go to top

Q. What graphic file formats are supported by Belltech Business Designer Pro?

A. JPG, BMP, GIF, WMF, PNG and TIF formats are supported. Additionally, if you can copy any image to the clipboard, you can paste into your design. However, you can save your design as an image in bmp, jpg, gif and png format.

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Q. How do I use an image file that is in an unsupported format?

A. Convert the file to BMP format or to any supported format and use it.

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Q. What type of paper do I buy to print greeting cards?

A. You can purchase sheets of greeting cards in office supply stores. Most office stores, such as, Office Depot, OfficeMax sell greeting card parers.

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CaptureXT Screen Capture
Please refer to CaptureXT help pages.

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